Frequently Asked Questions

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Services are based on the average contract for nine month customers.The delivery of these services may vary according to the options chosen in individual contracts.During rainy periods we work to keep the schedule moving as quickly as possible, but customers must understand that there may bedelays. The maintenance schedule is a general guideline for services. The delivery of all our services is contingent upon the weather. Please bear in mindthat we work throughout the week and cannot visit all our customers on Friday.

Office hours are Monday through Friday, from 9:00 AM to 5:00 PM. If a member of our staff is not availableto aassist you, it would be hepu to eve your name, address, phone number and message on our voicemail. Our phone number is (703) 550-8022, our fax number is (703) 550-6040. You may visit our office at 8906 Telegraph road in Lorton.

Please email us directly regarding your monthly invoice at townandcountry@netacc.net.

We will be glad to accomodate special planned events such as parties, family reunions, weddings, etc. Notice must be receiveed at least three business daysprior to the event; however as much advance notice as possible would greatly be appreciated. Small tasks can be accomplisheed at the time of the visit by making your request to the team foreman. However, if time does not permit, please call so that the work can be estimated and scheduled.

Eight month customers: (April-November) April through June, every 7-12 days, weather permitting; July and August, every 9-12 days modified Summer schedule; September and October, every 7-12 days, weather permitting, November, every 12-15 days leaf collection.

Nine month customers: (April-December) April through June, every 7-12 days, weather permitting; July and August, every 9-12 days modified Summer schedule; September and October, every 7-12 days, weather permitting; November and December maximum of three cleanups between November 1st and December 23rd.

Twelve month customers: (January-December) January through March, one visit each month; April through June, every 7-12 days weather permitting; July and August, every 9-12 days modified Summer schedule; September and October every 7-12 days, weather permitting; November and December maximum of three cleanups between November 1st and December 23rd.

Invoices for maintenance services are mailed on the 25thof each month. Your invoice will reflect the amount due for the up-coming month. Please note that invoices should be paid for the monthly amount, not on a per-visit basis. Credit cards will be billed electronically the first of each month. A late fee of $25 will be charged if payment is not received within 30 days of the invoice date. If the invoice is still not paid after 45 days from the invoice date, interest will acrue at 12% annually. There will be a $25 charge to your account if your check is returneed unpaid.

All customers' accounts are automatically renewed for the following yearunless service is cancelled by the customer or Town & Country Landacaping, Inc.