When should I expect services?

Services are based on the average contract for nine month customers. The delivery of these services may vary according to the options chosen in individual contracts. During rainy periods we work to keep the schedule moving as quickly as possible, but customers must understand that there may be delays. The maintenance schedule is a general guideline for services. The delivery of all our services is contingent upon the weather. Please bear in mind that we work throughout the week and cannot visit all our customers on Friday.

How do I request special services?

We will be glad to accommodate special planned events such as parties, family reunions, weddings, etc. Notice must be received at least three business days prior to the event; however as much advance notice as possible would greatly be appreciated. Small tasks can be accomplished at the time of the visit by making your request to the team foreman. However, if time does not permit, please call so that the work can be estimated and scheduled.

How do I contact Town & Country?

Office hours are Monday through Friday, from 9:00 AM to 4:00 PM. If a member of our staff is not available to assist you, it would be helpful if you leave your name, address, phone number and message on our voicemail. Our phone number is (703) 550-8022, our fax number is (703) 550-6040. You may visit our office at 8906 Telegraph Road in Lorton.

How many visits should I expect a month?

Office hours are Monday through Friday, from 9:00 AM to 4:00 PM. If a member of our staff is not available to assist you, it would be helpful if you leave your name, address, phone number and message on our voicemail. Our phone number is (703) 550-8022, our fax number is (703) 550-6040. You may visit our office at 8906 Telegraph Road in Lorton.

How do I renew for next season?

All customers' accounts are automatically renewed for the following year unless service is cancelled by the customer or Town & Country Landscaping, Inc.

Who should I contact for billing purposes?

Please email us directly regarding your monthly invoice at billing@TCLandscaping.com.

When will I be billed?

Invoices for maintenance services are mailed on the 25th of each month. Your invoice will reflect the amount due for the up-coming month. Please note that invoices should be paid for the monthly amount, not on a per-visit basis. Credit cards will be billed electronically the first of each month. A late fee of $25 will be charged if payment is not received within 30 days of the invoice date. If the invoice is still not paid after 45 days from the invoice date, interest will acrue at 12% annually. There will be a $25 charge to your account if your check is returned unpaid.

Where are you located?

Visit our location/directions page here.